Frequently Asked Questions

Do you have any questions? Check if your question is listed below. If not, call +1 (250) 765-4486 or send us an email to customerservice@energyplex.ca. We are happy to help you!

General questions

Which activities will be open during my visit?

For our activity opening hours please check out: https://www.energyplex.ca/hours/

Does everyone need to wear socks?

Depends on the season! In the winter everyone must wear socks in our facility to avoid getting the floors wet & dirty. In the summer we only ask that all kids wear socks – adults can keep their shoes on in the general areas (summer months only) but will require socks if they are going into the play areas.

We sell socks for all ages in case someone forgets to bring them!

Do I need to sign a waiver for myself and/or others?

Yes, a waiver must be signed for everyone coming into the facility. You must be 16 in order to sign the waiver for yourself and you must be 19 in order to sign the waiver for others. The waiver can only be signed in person at the front desk.

Can I bring in my own snacks/drinks?

No, unfortunately we do not allow any outside food or drinks (with the exception of water bottles from home). If you booked a kids birthday party with us, you may bring in a birthday cake to eat in your party room.

What are the age, height, and weight restrictions for the activities?

Kids Zone: Ages 0-14 and their accompanying adults

Arcade: All ages

Rock: Min. weight = 22 lbs, Max. weight = 330 lbs

Laser tag: Ages 6 and up

Skytrax: Min. height: 48″, Max. height = 6’6″, Max. weight = 275 lbs

Kids Birthday Parties

I booked a party with you - can I bring in outside food or drinks?

Other than your birthday cake, we do not allow any outside food or drinks in our facility. For kids with allergies, we have alternative food options that are prepared with the proper food handling protocols to avoid cross contamination.

Is there a fridge or freezer to store my cake?

Yes, we have a fridge or freezer to store your cake. Please bring your own plates and forks if you decide to bring a cake. We have knives to cut the cake and lighters available if needed. Please note we do not allow any other outside food or drinks other than your birthday cake.

How many kids do I book for if I don't know how many kids are coming?

Please reserve for the amount of children you think are coming. You will only pay for the number of kids that show up on the day of your party. However, there is a minimum charge of 6 kids. If your numbers change, you do not need to lets us know in advance, but you will have to let us know upon check-in. Please keep in mind that the maximum number of kids in the yellow, orange, blue, and green room is 14. The maximum capacity in the red room allows for up to 25 kids.

Can we come earlier than the reserved party time?

No, but please arrive 10-15 minutes before your reserved party time to allow for a smooth check-in. This way we can provide the best possible service for all arriving parties.

Do all kids and adults need to wear socks?

Depends on the season! In the winter everyone must wear socks in our facility to avoid getting the floors wet & dirty. In the summer we only ask that all kids wear socks – adults can keep their shoes on in the general areas (summer months only) but will require socks if they are going into the play areas.

We sell socks for all ages in case someone forgets to bring them!

Are the rooms decorated? Do I need to bring decorations?

All rooms have wall and ceiling decorations included. You may bring in decorations for on the table (such as a table cloth) but please do not bring in any wall/ceiling decorations or pinata’s!

Can I add additional food to my booking (apart from what I booked for)?

To add additional whole pizza’s, you can just let us upon check-in (or head over to the concession once you’re inside). If you would like to add on fruit or veggie platters, please contact us at least 5 days prior to your event date.

Do I need to reserve/pay for adults coming to my kid's party?

Adults are free of charge to come into our facility. We do not need to know in advance how many adults are staying for the party but please keep in mind that our party rooms do not offer extra seating for adults.