FREQUENTLY ASKED QUESTIONS

Activity opening hours
Which activities are always open?

The gymnastics area, ball-shooting arena (Ballistix), cube and arcade area.

When is the Rock climbing open?

After 11 am on Saturdays, Sundays and during Kelowna SD23 school holidays, Stat holidays, Kelowna Pro d-days.

When are the Laser tag & SkyTrax open?

After 11 am on Saturdays, Sundays, Kelowna SD23 school holidays, Stat holidays, and Kelowna Pro d-days. As well as on Fridays after 4pm.

 

Would you be able to open the rock climbing outside these hours for a fieldtrip/group?

Yes, but only for fieldtrip/group participants.

Admission
What activities are included in the general admission ?

Everything on the main floor: Gym, Rock Climbing, Cube and Ballistix. Upstairs we have a movie corner and colouring table. See also FAQ Activity Opening Hours.

What are the (add on) Extreme activities?

Laser Tag, SkyTrax, and the Bungee Trampoline. The Bungy trampoline is a seasonal outside activity from May till September.

Do Adults have to pay an admission if they only want to watch their children?

No, supervising adults are free of charge. They can use the free WIFI and play in the Cube and Ballistix.

What if an adult (with children) wants to use the Gym, Rock, Laser Tag or Skytrax?

They can do this by signing the waiver form and paying a fee for one or more activities.

Is there an admission for an adult (19 years old or over) without children?

Yes, please see our rates section for additional information about the basic admission and add-on activities.

Do you have a family discount for the basic admission?

On the weekends, Holidays, pro-D-days and during Kelowna school breaks  we have a discount for families with 3 or more children.

Do you sell pre-paid passes for multiple visits?

Yes, we sell a  10 Punch Card that is good for 10 pre-paid admissions and can be shared between children. For multiple visits only.

Is the basic admission good for the whole day?

Yes, you can stay as long as you want. However, you can not leave and come back.

Can I leave and come back?

Not with the basic admission, but it is included with our unlimited day pass.

Can I drop off my child?

Yes, it is only allowed if your child is 12 years of age or over. However, an adult (19+) is required to sign the extended waiver form in person (They will be responsible for all children being dropped off.) With the general admission they can only be dropped off for a maximum of 2 hours before an adult must come pick them up or stay to watch them. When buying the Unlimited Day Pass there is no 2 hour restriction. You will need to provide your contact info and in case of a problem you should be able to pick them up within 20 minutes.  Supervising adults must always be 19 years or older.

Birthday Parties: Food & Drinks
I booked a birthday party with you – can I bring in my own cake?

Yes, we have a fridge or freezer to store your cake.

Do I have to bring our own plates and utensils for the cake?

Yes, please bring plates and forks for the cake. We can provide you with a cake knife and lighter.

Can I bring my own veggie or fruit platters?

No, but you can add this item to your party package. Please make sure to reserve it a week in advance.

How many slices are in one whole pizza?

One whole pizza is 14″ and has 8 slices.

Is food for the parents included with a party?

No, but you can add extra whole pizzas or other food to your party package.

Can I bring in extra food and drinks when I book a birthday party with you?

No sorry. No outside food and drinks are allowed other than the birthday cake.

If one of the kids attending the birthday party has a food allergy, can they bring their own food?

No, but upon request we do have gluten, dairy, soy and nut free food available. We have gluten free hot dog buns and pizza slices. If your child cannot eat the gluten free hot dog or the slice of pizza, we can offer a portion of fries which is also gluten free. Our regular hot dog sausages are beef (vegan available on request). If this is not suitable, please give us a call to see how we can meet your requests. 

How do the kids get their party food?

We will bring it to your table at the time which is agreed upon arrival.

Birthday Parties: Guests
I don’t know how many children and adults will join my party, how do I reserve this?

Please book for the number of children you are inviting. You only have to pay for the number of children who actually show up. However, take note that there is a minimum of children required for each party.

What’s the minimum number of children required for a birthday party?

The minimum number of children required is 6 . If you have 5 children and you plan to eat at the Energyplex then it’s still a better deal to pay for 6 children because there is food and drinks included in your party package. If you have 4 kids or less children, it is a better deal to do a drop in instead. Please be aware that in this case you cannot bring in your own cake.

A child we invited will have a sibling joining the party. Do I have to pay the party package price for them as well?

Yes, for all children attending the party the party package rate applies. Children under the age of one are free of charge.

A child we invited has a year pass, do we reserve and pay for that child as well?

Yes, please reserve and pay for that child as well. A year pass cannot be used in combination with birthday party bookings.

What happens if one of my guests is late?

After payment, at the start of the party, you will receive wristbands for all the children. If one of them is late, please leave the wristband for that child at the front desk so we can hand it over as soon as the child arrives.

Do I get my money back if a child doesn’t show up at my party?

Yes, at the end of the party as long as you have met the requirements:

  • You had the minimum number of children for your party package.
  • You return the child’s unused wristband and the coupon for the slushie.
  • You didn’t order food on the food order form for the child that didn’t show up.
How does pick up from a party work?

You have two options:

  1. You can wait at the exit gate to greet the parents and hand over their child. The children can play while you wait for the parents.
  2. Parents can come in, after signing the waiver form, to pick up their child.
Birthday Parties: Outline
What do I need to know before I have a party at the Energyplex?

Please arrive 15 minutes before the actual party time. We can put your cake in the fridge or freezer and we will take your payment for the party. Please sign the waiver form for all guests attending your party. After this you will receive your party package which includes wristbands for the children, a food order form, coupons for a slushie and 10 tokens for the birthday child.

After payment you can welcome your guests in our lobby and put wristbands on the children and ask them to put their shoes in a designated shoe bin. When you are ready to go in, we will check all party kids for wristbands and whether everyone is wearing socks. We would suggest going to the party table at the start and asking the children if there is anyone with a food allergy. If there is, please fill this out on the food order form so we can make the right food for them. Please bring the food order form to the concession and we will bring the food and drinks out at the requested time.

All the kids get a ticket for a slushie which you can redeem at the concession at any time. The kids have free play of the activities on the main floor. If you have purchased a party package with extra activities, you will have a designated time for that which is written on the kids’ wristbands.

Towards the end of the party, we would suggest letting the children play in the gym which is beside our front desk so when their parents come to pick them up it’s easy to find them. If you would like you can bring goodie bags and hand them over to them when they leave.

Birthday Parties: Party Packages
If I added on Lasertag or SkyTrax, at what time will those be?

Generally, half an hour into the party. Upon arrival we will let you know the exact time. If this time doesn’t work for you, we can change it to your preference dependent upon availability.

Only a few of the kids are old enough to do Laser Tag or Skytrax. What package do I book best?

You can best book an Energizer party. Upon booking you can mention in the notes how many kids you would like to book Laser Tag or Skytrax for.

Some children would like to do Laser Tag and others Skytrax would that work?

You can book a Lasertag or Skytrax party online. In the notes at the end of the booking form you can let us know the right number of Lasertag and Skytrax participants.

Do I need to pay an advance deposit?

We need an advance deposit of $100 when you have add-ons to your party package (e.g. a host). After booking online you can give us a call with your cc details to do so or pass by at the Energyplex.

Birthday Parties: Party Table
How do I know where my party table is?

When you check in at the front desk we will tell you where your party table is located. There will also be a sign on the party table with the name of your child on it.

If I want a table in a certain room can I request this?

You may request a table but it depends on availability whether we can give it to you or not. To indefinitely receive the desired party table or room upstairs it is best to book a private room for your party.

I prefer to have a private room. Can I request this?

Absolutely, for an additional charge (and upon availability) you can add this to your party package. You will be able to select this option upon booking online.

If I see an empty table next to my party table, can we use it for adult seating?

You can only use it if there is no reserved sign on the table.

Can we bring our own party decorations?

Yes, as long as you don’t put anything on the walls or ceilings. Sorry no piñatas, silly string or loose confetti.

Birthday Parties: Party Time Slot
When I book the party online, how do I know if you have that time available?

You choose the time that you want and we will send you an email to confirm your time slot. If we don’t have your time slot available, we will send you an email with different options.

What is a quiet time to have a party?

It is generally a quiet time on school weekdays.

How far in advance do I need to book my Party?

If you know the time and date it is best to book it as soon as possible. Two weeks in advance is recommended.

Can we come earlier than the reserved arrival party time?

No, but please arrive 15 minutes before your reserved party time. This way we can provide the best possible service for all arriving parties.

Can we stay longer than the reserved party time?

Sorry, you cannot. Please stay close to the exit area at the end of your party so it is easy for parents to pick up their child.

Bungy Trampoline
What is the min. and max. weight for the Bungy Trampoline?

Min. 30 lbs. and max. 190 lbs.

How long is one Bungy Trampoline activity?

It’s a 4 minutes ride. That’s about as much you can handle 🙂

Is the Bungy Trampoline open all year?

No, the Bungy is a seasonal activity open from May to September. For the hours of operation please check “Activity Opening Hours”.

Food & Drinks
My child has allergies. Can I bring in my own food?

No, but upon request we do have gluten, dairy, and soy-free food available. We are a peanut aware facility.

Can I bring in my own water bottle?

If it is your own refillable bottle from home then you can. Brand name bottles (Aquafina, Dasani, etc.) are not allowed in the building.

What kind of food do you sell?

We have healthy options like Panini’s, wraps, grilled cheese sandwiches, croissants, veggie and fruit cups, and fruit. We also have pizza, hot dogs, fries and other snack foods.

What kind of coffees do you have?

We have Starbucks brand brewed coffee and we make lattés, flavoured lattés, cappuccinos, espressos and mochas.

What kind of drinks do you have?

We carry a large variety of drinks from the Coca Cola brand.

Can I bring in my coffee, other drinks or snacks?

No, outside food or drinks are not allowed. We do have a full service café.

General Rules and Regulations
Does everyone need to wear socks?

Yes, the Energyplex is a shoe-free facility. All adults and children need to wear socks in the facility. Also when they are not playing.

Do you sell socks in case I need a pair?

Yes, we do sell socks for all ages at the front desk.

Can I bring in outside food and drinks?

Sorry, no outside food or drinks are allowed.

Are there exceptions on outside food or drinks?

If you have a reserved birthday party you can bring in a birthday cake. With drop-in parties bringing in a birthday cake is not allowed.

Group Rates
Do you have group rates for school trips or other events?

Yes, during Kelowna school days we have group rates for 20 persons or up. For other days or outside opening hours group rates are on request.

How many people do you need to get the group rate?

Our group rates are for 20 persons and up.

How do I book a group?

Please go to our website: www.energyplex.ca/groups

Can we come with our group before the opening hours of 10 am?

Yes, on request we can start as early as 9:15 am.

What is the largest group you can have?

We can host groups of 20-250+ people, depending  on the activities you would like to use. Please give us a call or email (customerservice@energyplex.ca) with more details so we can discuss the different options and give you a price quote.

Can we come after closing hours?

Yes, however, the regular group rates will not apply. Please give us a call or email (customerservice@energyplex.ca) with more details so we can discuss the different options and give you a price quote.

Do you host dry grads?

Yes, we do. However, if you want to be here for more than 2 hours we do recommend bringing an extra feature (eg. a hypnotist). Please give us a call or email (customerservice@energyplex.ca) with more details so we can discuss the different options and give you a price quote.

Do you host Christmas parties or other corporate parties?

Yes, we recommend that you book your corporate party well in advance. Please send us an email or give us a call so we can explain the different options. You can book corporate events during or after opening hours.

Laser Tag
How long is one game of Laser Tag?

One game is 15 minutes.

What’s the age range for laser tag?

From 6 to 99 years!

How many people can play Laser tag at the same time?

Maximum 15 people can play at the same time.

Are the games private or can anyone join in?

Anyone can join. They are only private if you have reserved for 15 people.

Is it possible to do just a Laser tag game and not pay for the basic admission?

No, you can’t.

SkyTrax
What is the height requirement for Skytrax?

Minimum 45”  to maximum 6’6”.

What is the max weight allowed on Skytrax?

275 lbs.

How long is one SkyTrax activity?

Approximately 25 minutes.

Can you do more than one track?

Yes, you can go as many times as possible within your 25 minutes.

Waiver Form
Do I have to sign a waiver form?

Yes, each person of 16 years or older will need to sign the waiver. If you are coming as a family/group/birthday party/field trip, minimum one person (parent, chaperone, leader) of 19 years or older will need to sign the waiver for the attending family/group/party.

If I am 16 years old do I need to show my ID?

Yes, we do need to see your ID if you want to sign the waiver.

Can I drop off my child?

Yes, it is only allowed if your child is 12 years of age or over. However, an adult (19+) is required to sign the extended waiver form in person (They will be responsible for all children being dropped off.) With the general admission they can only be dropped off for a maximum of 2 hours before an adult must come pick them up or stay to watch them. When buying the Unlimited Day Pass there is no 2 hour restriction. You will need to provide your contact info and in case of a problem you should be able to pick them up within 20 minutes.  Supervising adults must always be 19 years or older.

Can my children come to the Energyplex by themselves if I call with my contact information?

No, we need to have you here in person to sign the waiver form. However, it is allowed that another adult signs the waiver form for your child. This adult is then responsible for your child during their stay.

Can you email the waiver form to me so I can sign it at home and my children will bring it with them?

No, sorry. An adult will need to sign the waiver in person at the Energyplex.

My child is joining a birthday party. Do I need to sign the waiver form?

No, in general the party host will sign the waiver form for everyone attending the party (adults included).

I am a teacher and want to bring in a school group. Do I need to sign a waiver form?

Yes, you do need to sign a waiver form for everyone attending the fieldtrip (adults included).

I want to book my company’s Christmas party. Do I need to sign the waiver form?

No, upon arrival we will ask the adults to sign the waiver form for their own families.

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