FREQUENTLY ASKED QUESTIONS
The gymnastics area, ball-shooting arena (Ballistix), cube and arcade area.
After 11 am on Saturdays, Sundays and during Kelowna SD23 school holidays, Stat holidays, Kelowna Pro d-days.
After 11 am on Saturdays, Sundays, Kelowna SD23 school holidays, Stat holidays, and Kelowna Pro d-days. As well as on Fridays after 4pm.
Yes, but only for fieldtrip/group participants.
Everything on the main floor: Gym, Rock Climbing, Cube and Ballistix. Upstairs we have a movie corner and colouring table. See also FAQ Activity Opening Hours.
Laser Tag, SkyTrax, and the Bungee Trampoline. The Bungy trampoline is a seasonal outside activity from May till September.
No, supervising adults are free of charge. They can use the free WIFI and play in the Cube and Ballistix.
They can do this by signing the waiver form and paying a fee for one or more activities.
Yes, please see our rates section for additional information about the basic admission and add-on activities.
On the weekends, Holidays, pro-D-days and during Kelowna school breaks we have a discount for families with 3 or more children.
Yes, we sell a 10 Punch Card that is good for 10 pre-paid admissions and can be shared between children. For multiple visits only.
Yes, you can stay as long as you want. However, you can not leave and come back.
Not with the basic admission, but it is included with our unlimited day pass.
Yes, it is only allowed if your child is 12 years of age or over. However, an adult (19+) is required to sign the extended waiver form in person (They will be responsible for all children being dropped off.) With the general admission they can only be dropped off for a maximum of 2 hours before an adult must come pick them up or stay to watch them. When buying the Unlimited Day Pass there is no 2 hour restriction. You will need to provide your contact info and in case of a problem you should be able to pick them up within 20 minutes. Supervising adults must always be 19 years or older.
Yes, we have a fridge or freezer to store your cake.
Yes, please bring plates and forks for the cake. We can provide you with a cake knife and lighter.
No, but you can add this item to your party package. Please make sure to reserve it a week in advance.
One whole pizza is 14″ and has 8 slices.
No, but you can add extra whole pizzas or other food to your party package.
No sorry. No outside food and drinks are allowed other than the birthday cake.
No, but upon request we do have gluten, dairy, soy and nut free food available. We have gluten free hot dog buns and pizza slices. If your child cannot eat the gluten free hot dog or the slice of pizza, we can offer a portion of fries which is also gluten free. Our regular hot dog sausages are beef (vegan available on request). If this is not suitable, please give us a call to see how we can meet your requests.
We will bring it to your table at the time which is agreed upon arrival.
Please book for the number of children you are inviting. You only have to pay for the number of children who actually show up. However, take note that there is a minimum of children required for each party.
The minimum number of children required is 6 . If you have 5 children and you plan to eat at the Energyplex then it’s still a better deal to pay for 6 children because there is food and drinks included in your party package. If you have 4 kids or less children, it is a better deal to do a drop in instead. Please be aware that in this case you cannot bring in your own cake.
Yes, for all children attending the party the party package rate applies. Children under the age of one are free of charge.
Yes, please reserve and pay for that child as well. A year pass cannot be used in combination with birthday party bookings.
After payment, at the start of the party, you will receive wristbands for all the children. If one of them is late, please leave the wristband for that child at the front desk so we can hand it over as soon as the child arrives.
Yes, at the end of the party as long as you have met the requirements:
- You had the minimum number of children for your party package.
- You return the child’s unused wristband and the coupon for the slushie.
- You didn’t order food on the food order form for the child that didn’t show up.
You have two options:
- You can wait at the exit gate to greet the parents and hand over their child. The children can play while you wait for the parents.
- Parents can come in, after signing the waiver form, to pick up their child.
Please arrive 15 minutes before the actual party time. We can put your cake in the fridge or freezer and we will take your payment for the party. Please sign the waiver form for all guests attending your party. After this you will receive your party package which includes wristbands for the children, a food order form, coupons for a slushie and 10 tokens for the birthday child.
After payment you can welcome your guests in our lobby and put wristbands on the children and ask them to put their shoes in a designated shoe bin. When you are ready to go in, we will check all party kids for wristbands and whether everyone is wearing socks. We would suggest going to the party table at the start and asking the children if there is anyone with a food allergy. If there is, please fill this out on the food order form so we can make the right food for them. Please bring the food order form to the concession and we will bring the food and drinks out at the requested time.
All the kids get a ticket for a slushie which you can redeem at the concession at any time. The kids have free play of the activities on the main floor. If you have purchased a party package with extra activities, you will have a designated time for that which is written on the kids’ wristbands.
Towards the end of the party, we would suggest letting the children play in the gym which is beside our front desk so when their parents come to pick them up it’s easy to find them. If you would like you can bring goodie bags and hand them over to them when they leave.
Generally, half an hour into the party. Upon arrival we will let you know the exact time. If this time doesn’t work for you, we can change it to your preference dependent upon availability.
You can best book an Energizer party. Upon booking you can mention in the notes how many kids you would like to book Laser Tag or Skytrax for.
You can book a Lasertag or Skytrax party online. In the notes at the end of the booking form you can let us know the right number of Lasertag and Skytrax participants.
We need an advance deposit of $100 when you have add-ons to your party package (e.g. a host). After booking online you can give us a call with your cc details to do so or pass by at the Energyplex.
When you check in at the front desk we will tell you where your party table is located. There will also be a sign on the party table with the name of your child on it.
You may request a table but it depends on availability whether we can give it to you or not. To indefinitely receive the desired party table or room upstairs it is best to book a private room for your party.
Absolutely, for an additional charge (and upon availability) you can add this to your party package. You will be able to select this option upon booking online.
You can only use it if there is no reserved sign on the table.
Yes, as long as you don’t put anything on the walls or ceilings. Sorry no piñatas, silly string or loose confetti.
You choose the time that you want and we will send you an email to confirm your time slot. If we don’t have your time slot available, we will send you an email with different options.
It is generally a quiet time on school weekdays.
If you know the time and date it is best to book it as soon as possible. Two weeks in advance is recommended.
No, but please arrive 15 minutes before your reserved party time. This way we can provide the best possible service for all arriving parties.
Sorry, you cannot. Please stay close to the exit area at the end of your party so it is easy for parents to pick up their child.
Min. 30 lbs. and max. 190 lbs.
It’s a 4 minutes ride. That’s about as much you can handle 🙂
No, the Bungy is a seasonal activity open from May to September. For the hours of operation please check “Activity Opening Hours”.
No, but upon request we do have gluten, dairy, and soy-free food available. We are a peanut aware facility.
If it is your own refillable bottle from home then you can. Brand name bottles (Aquafina, Dasani, etc.) are not allowed in the building.
We have healthy options like Panini’s, wraps, grilled cheese sandwiches, croissants, veggie and fruit cups, and fruit. We also have pizza, hot dogs, fries and other snack foods.
We have Starbucks brand brewed coffee and we make lattés, flavoured lattés, cappuccinos, espressos and mochas.
We carry a large variety of drinks from the Coca Cola brand.
No, outside food or drinks are not allowed. We do have a full service café.
Yes, the Energyplex is a shoe-free facility. All adults and children need to wear socks in the facility. Also when they are not playing.
Yes, we do sell socks for all ages at the front desk.
Sorry, no outside food or drinks are allowed.
If you have a reserved birthday party you can bring in a birthday cake. With drop-in parties bringing in a birthday cake is not allowed.
Yes, during Kelowna school days we have group rates for 20 persons or up. For other days or outside opening hours group rates are on request.
Our group rates are for 20 persons and up.
Please go to our website: www.energyplex.ca/groups
Yes, on request we can start as early as 9:15 am.
We can host groups of 20-250+ people, depending on the activities you would like to use. Please give us a call or email (customerservice@energyplex.ca) with more details so we can discuss the different options and give you a price quote.
Yes, however, the regular group rates will not apply. Please give us a call or email (customerservice@energyplex.ca) with more details so we can discuss the different options and give you a price quote.
Yes, we do. However, if you want to be here for more than 2 hours we do recommend bringing an extra feature (eg. a hypnotist). Please give us a call or email (customerservice@energyplex.ca) with more details so we can discuss the different options and give you a price quote.
Yes, we recommend that you book your corporate party well in advance. Please send us an email or give us a call so we can explain the different options. You can book corporate events during or after opening hours.
One game is 15 minutes.
From 6 to 99 years!
Maximum 15 people can play at the same time.
Anyone can join. They are only private if you have reserved for 15 people.
No, you can’t.
Minimum 45” to maximum 6’6”.
275 lbs.
Approximately 25 minutes.
Yes, you can go as many times as possible within your 25 minutes.
Yes, each person of 16 years or older will need to sign the waiver. If you are coming as a family/group/birthday party/field trip, minimum one person (parent, chaperone, leader) of 19 years or older will need to sign the waiver for the attending family/group/party.
Yes, we do need to see your ID if you want to sign the waiver.
Yes, it is only allowed if your child is 12 years of age or over. However, an adult (19+) is required to sign the extended waiver form in person (They will be responsible for all children being dropped off.) With the general admission they can only be dropped off for a maximum of 2 hours before an adult must come pick them up or stay to watch them. When buying the Unlimited Day Pass there is no 2 hour restriction. You will need to provide your contact info and in case of a problem you should be able to pick them up within 20 minutes. Supervising adults must always be 19 years or older.
No, we need to have you here in person to sign the waiver form. However, it is allowed that another adult signs the waiver form for your child. This adult is then responsible for your child during their stay.
No, sorry. An adult will need to sign the waiver in person at the Energyplex.
No, in general the party host will sign the waiver form for everyone attending the party (adults included).
Yes, you do need to sign a waiver form for everyone attending the fieldtrip (adults included).
No, upon arrival we will ask the adults to sign the waiver form for their own families.
